【Hacker News搬运】航空公司被要求为取消、延误的航班退款
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Title: Airlines required to refund passengers for canceled, delayed flights
航空公司被要求为取消、延误的航班退款
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Url: https://abcnews.go.com/Politics/airlines-give-automatic-refunds-canceled-flights-delayed-3/story?id=109573733
好消息对于航空公司旅客：美国交通部周三宣布，将推出新规定，要求航空公司自动向乘客发放现金退款，这些取消和显著延误的航班。 "这是美国飞行公众的大日子，"交通部长皮特·布蒂吉格（Pete Buttigieg）在周三上午的新闻发布会上说。布蒂吉格表示，这些新规定是该部门历史上对乘客权利的最大扩展。 根据新交通部规定，航空公司不能再决定延误多久才发放退款。该机构表示，国内航班的延误应超过三小时，国际航班的延误应超过六小时。 这包括直接从航空公司、旅行社和第三方网站（如Expedia和Travelocity）购买的机票。 交通部规定，如果航班被取消或显著更改，并且乘客没有接受替代交通或旅行信贷，乘客将有权获得退款。  一个人走在机场候机楼内，飞机仍停在登机口旁... 新规定还要求，如果您的行李丢失且在12小时内未送达，航空公司也必须现金退款。 根据新交通部规定，退款必须在七天内发放，并且必须现金支付，除非乘客选择其他形式的补偿。航空公司不能再以代金券或信贷形式发放退款，而消费者有权获得现金。 航空公司将有六个月时间遵守新规定。  美国交通部长皮特·布蒂吉格在2024年4月24日在里根国家机场举行的新闻发布会上发表讲话... "当航空公司欠乘客钱时，乘客有权在没有头疼或讨价还价的情况下拿回他们的钱，"布蒂吉格在一份声明中说。 交通部表示，它还在制定与家庭座位费用相关的规定，以增强乘坐轮椅的乘客的安全和有尊严的旅行权利，并规定如果航班因航空公司原因延误或取消，应给予补偿和设施。 布蒂吉格表示，交通部还在保护乘客免受隐藏费用惊喜--他估计这将使美国人大约每年节省数十亿美元。  include that passengers will receive refunds for extra services paid for and not provided, such as Wi-Fi, seat selection or inflight entertainment. 规定乘客将获得退款，用于支付未提供的额外服务，例如Wi-Fi、座位选择或机上娱乐。 这些规定是在机构对西南航空公司的运营故障进行调查后出台的。Post by: vyrotek
Comments:
koito17: As someone who knows somebody that recently had a flight cancelled (then booked another flight at the same airport, only for <i>that</i> flight to get cancelled as well), it was very frustrating to hear that all the airlines in question would do is issue a voucher that expires in 3 months and requires the exact same people to travel alongside you (i.e. if you purchased a ticket for yourself and a relative, then the voucher only applies to flights where you and this exact same relative are boarding). It seems like a pretty blatant way for airlines to keep customer's money. Too bad this rule didn't come sooner.
koito17: 作为一个认识最近航班被取消的人（然后在同一机场预订了另一个航班，只为<i>该</i>航班也被取消），听到所有有问题的航空公司都会签发一张3个月后到期的代金券，并要求完全相同的人与你同行，这让人非常沮丧（即，如果你为自己和亲戚购买了机票，那么代金券只适用于你和这个完全相同的亲戚登机的航班）。对于航空公司来说，这似乎是一种非常明目张胆的方式来留住客户；的钱。可惜这个规则没有；Don’不要来得早。
atum47: United cancelled a very important flight after delaying it several times during the day. They did not provide me any accomodations or new flights, the lady who was talking to us regarding the situation just left saying "access the app to book a new flight" - I kind of understand her position, it was not her fault but she would be the one getting screamed at by rude passengers. Long story short, I paid for my own accomodation, my own dinner and on the other day I was able to go back to the airport and find someone who helped me get another flight.<p>When I got back to Brazil I took united to the small claims court and got my money back plus some.
atum47: 美联航取消了一个非常重要的航班，因为它在白天延误了好几次。他们没有为我提供任何住宿或新航班，与我们谈论情况的女士只是离开时说“；访问应用程序以预订新航班“-我有点理解她的立场，这不是她的错，但她会被粗鲁的乘客尖叫。长话短说，我自己付了住宿费和晚餐费，前几天我回到机场，找到了帮我搭另一班飞机的人<p> 当我回到巴西时，我把曼联带到小额索赔法庭，拿回了我的钱和一些钱。
sokoloff: JetBlue accepted the reservation for my 14 year old (the minimum age for JetBlue to take a minor as an adult). They were code sharing that flight with American, who requires a minor to be 15.<p>So, JetBlue took the money for a service they knew they could not provide (but I didn’t, having read the various airline rules and settled on JetBlue as a result). When it came time to fly, American wouldn’t carry them (now 700 miles away from the family) and JetBlue wanted to keep the money, offering a JB credit expiring in 1 year.<p>All I did was get a JetBlue customer care agent to confirm they would not issue a refund and took that screenshot to my credit card company who approved the chargeback.<p>We ended up having to pay the unaccompanied minor fees and aggravation on both ends to get them home on Delta, who is at least in the linked business of selling tickets <i>and actually transporting passengers</i> on those tickets, while JetBlue is better at the former than the latter.
sokoloff: 捷蓝航空接受了我14岁孩子的预订（捷蓝航空将未成年人作为成年人的最低年龄）。他们与美国航空公司共享该航班的代码，美国航空公司要求未成年人年满15岁。<p>因此，捷蓝航空公司接受了他们知道无法提供的服务的费用（但我没有，因为我阅读了各种航空公司的规则，并因此选择了捷蓝航空）。到了飞行的时候，美国人不会带他们（现在距离家人700英里），捷蓝航空想保留这笔钱，提供一年后到期的JB信贷<p> 我所做的只是让捷蓝航空的客服确认他们不会退款，并将截图发给我的信用卡公司，该公司批准了退款<p> 我们最终不得不支付无人陪伴的小额费用和双方的麻烦，才能让他们在达美航空回家，达美航空至少从事相关业务，即出售<i>机票和实际运送乘客</i>，而捷蓝航空在前者比后者更好。
rgovostes: Tangential gripe: I recently flew to SFO for a weekend. In both directions I was significantly delayed due to construction on one of the runways limiting the number of planes that could land per hour.<p>It doesn’t seem like it ought to have been legal to sell me a ticket claiming departure and arrival times that were extremely unrealistic. United knew the construction was happening, I did not.<p>I was given the option to refund my ticket but it would have canceled the return flight as well, and last minute flights to SJC instead were prohibitively expensive.<p>The EU’s policy of forcing airlines to compensate travelers for delays seems like it better incentivizes the airlines to improve service.
rgovostes: 切中要害的抱怨：我最近飞往旧金山度过了一个周末。在两个方向上，我都被严重延误了，因为其中一条跑道的施工限制了每小时可以降落的飞机数量<p> 向我出售一张声称出发和到达时间极不现实的机票似乎不应该是合法的。曼联知道施工正在进行，我不知道<p> 我可以选择退票，但这也会取消回程航班，而最后一刻飞往SJC的航班价格昂贵得令人望而却步<p> 欧盟强制航空公司赔偿旅客延误的政策似乎更好地激励了航空公司改善服务。
dkjaudyeqooe: This is shocking for not currently being the case.<p>Compare the EU where they're not only required to refund you in full, but also compensate you up to 600 euros.<p>Note that compensation doesn't apply to weather related events and other 'not in our control' things, but the scope is pretty narrow.
dkjaudyeqooe: 令人震惊的是，目前情况并非如此<p> 比较欧盟，其中他们；你不仅需要全额退款，还要赔偿你高达600欧元<p> 注意，补偿不等于；t适用于天气相关事件和其他；不在我们的控制范围内；事情，但范围相当狭窄。